Refund policy

Refund & Return Policy

At Haz Mart, we want you to be satisfied with your purchase. If you receive a defective, damaged, or incorrect product, we are here to help.

Returns

You may request a return within 7 days of receiving your order if the product is defective, damaged, or the wrong item was delivered.

To be eligible for a return:

  • The product must be unused or only minimally tested to identify the issue.

  • The product must be returned with all original accessories, cables, manuals, and packaging.

  • The product must not have been damaged due to misuse, accidents, improper installation, or unauthorized modifications.

  • Proof of purchase or your order number may be required.

Damaged or Incorrect Items

Please contact us within 48 hours of delivery if your order arrives damaged or you receive the wrong product.

Please provide your order number and clear photos or videos showing the issue and the product packaging. We will review the case and provide the appropriate solution.

Refunds

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If your refund is approved, the refund will be processed to your original payment method. The time required for the refund to appear in your account may depend on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to a defective, damaged, or incorrect product.

Non-Returnable Situations

Returns may not be accepted for:

  • Products damaged through misuse or accidental damage.

  • Products with missing accessories or original packaging.

  • Products that have been modified or repaired without authorization.

  • Normal wear and tear.

  • Issues caused by incorrect setup or failure to follow the manufacturer's instructions.

  • Change-of-mind returns, unless otherwise stated by applicable law.

Return Shipping

If the return is approved because the product is defective, damaged, or incorrect, we may provide instructions for returning the product.

For other approved returns, the customer may be responsible for return shipping costs.

Exchanges

If your product is defective or the wrong item was delivered, we may offer a replacement, subject to product availability. If a replacement is not available, a refund may be provided.

How to Request a Return

To request a return or refund, please contact us with:

  • Order number

  • Reason for the return

  • Photos or videos of the product, if applicable

Our support team will review your request and provide further instructions.

Important: Do not send a product back without contacting us first. Unauthorized returns may not be accepted.

Policy Changes

We reserve the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page.